People Ask Lousy Questions

I just saw Michelle Manafy’s notes in EContent about the recent Enterprise Search Summit West.

A great quote from IDC analyst Sue Feldman: “One of the problems we have with search is that people ask such lousy questions…anytime tools hand people clues, it helps.” Sue has been pushing conversational interfaces for a while, and I agree with her that, as an industry, we need to keep working on the tools to support query elaboration and interaction in general.

I do take issue with Stephen Arnold’s advice at the same conference to vendors to get on the Google-enhancement gravy train and “build solutions that sit on top of Google and make it work better.” Dare I say that the writer of Beyond Search is being a bit reactive?

By Daniel Tunkelang

High-Class Consultant.